Monday, February 8, 2010

Contacting Support [Updated 14/03]

Did you know that it's pointless to contact any kind of support?
Lets see how contracting Rockstar support works out for me:

Herbis:
Hi, I have problems running gta iv. I just got new Parts for pc, so I had to set up Windows 7 x64. I changed my Motherboard, CPU, RAM and PSU, my video card stayed the same. The problem is so called "Stuttering". I didn't have this issue running the game on my old Pentium 4. Stuttering in my case is not lagging at a period of time, it's more like getting a bit slower. Its like this: Normal speed for 2 sec. then slower but with no lag for about 0.5sec. then again normal speed for 2 sec, and slow motion for 0.5 sec. It's really annoying. I hope you can help me fix this problem . P.S. I added DxDiag.txt. Thank you!
---- Herbis

Support:
Support:
Dear .,

What? You didn't even bother to copy/paste my name?
To further assist you with your problem we require you to send us a DXDIAG report from your computer:

Windows XP
- Press the "R" and "Windows" key on you keyboard.
- Click the Run icon .
- Type the word "dxdiag" (without the ") into the text box and press OK.
- In the bottom right hand side of the screen, click the "Save All Information" button.
- Save the dxdiag.txt file to your desktop.
- Attach the file to your reply to this email.

Windows Vista:

- Press the "R" and "Windows" key on you keyboard.
- Click the Run icon .
- Type the word "dxdiag" (without the ") into the text box and press OK.
- In the bottom right hand side of the screen, click the "Save All Information" button.
- Save the dxdiag.txt file to your desktop.
- Attach the file to your reply to this email

Note that I wrote in my ticket that I have Windows 7 x64 installed
With the information contained within the DXDIAG report we will be able to investigate your problem further.

Kind regards,
Zaim

Technical Support

Herbis:
I'm sorry, but i recommend you read what people write in their tickets and what files they add. Otherwise with your
pasting the same thing to every email won't work out so good and you'll get sewed just like EA.
Oh and if you going to paste same thing to every email, could you please at least do it faster, I submitted my ticket
a week ago, and it says that in 72 hours I will get contacted. Anyways DxDiag added, again.

Support:
Dear .,

Still no name?
Thank you for your email could you please try and reduce the graphics options for the game in the menu and test using the benchmarking tool to see if there is any improvement. If not contact us again and we will do our best to help

YOU COMPLETELY IGNORED WHAT I SAID.
Kind regards,
Jack

Fuck you Jack, I will call you ";"

2 comments:

  1. I've been reading a few posts and definitely and enjoy your writing. I'm just starting up my own blog and only hope that I can write as well and give the reader so significantly insight.

    ReplyDelete
  2. are you spaming me with your working acne treatments?
    ..
    well I dont really care.

    ReplyDelete